Clarity HelpDesk
Hearing Aid Repairs

Please Note: Hearing Aid's will be assessed once received, one of our team will contact you after assessment to provide further details

What issue are you having with your Aid?

Intermittent or Static sound

Dead / No Sound

Other

General Troubleshooting

Before we can arrange to assess your device, please complete the following troubleshooting steps

Battery

I Have changed the battery in my device

Wax Guard

I Have Cleaned or Changed the Wax Guard (if Applicable)

Tube

I Have changed the Tube (If Applicable)

Sound Issues

Please Select all that apply

Popping

Scratchy or Crackling

Buzzing

Echoing

Too Soft or Too Loud

Muffled / Not Clear / Not Crisp

Please Provide Details

For Example, when does this occur - During Driving, at home, Shopping Centre's, restaurants?

Other Repairs

Please Indicate the Issue

Parts broken i.e. Tube/Receiver/mold?

Aid chewed by dog

Aid wet – i.e. worn in rain / shower/ swimming

Returning your Aid for Repair

To Assess your Aid, We will need it returned to one of our clinics

I Will bring my aid to a clinic

I Will Post my aid to a clinic

Which Clinic will you be returning to?

Your Details

Name

First Last

Best Contact Number

Your Email Address

Date of Birth

DD slash MM slash YYYY

Return Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code